Your Euphree bike arrives 85% assembled. We've designed the remaining assembly to be hassle-free, and detailed instructions are included. Most customers can complete the setup in about 30-45 minutes.

All necessary tools are provided with your bike. You won't need any additional tools to complete the assembly.

Absolutely! Our USA-based customer support team is ready to assist you via phone, email, or live chat. We can guide you through the assembly process or answer any questions you may have.

Yes, if you prefer professional assembly, you can take your bike to a local bike shop. We recommend contacting them beforehand to ensure they offer assembly services for electric bikes.

Torque Sensor: Measures the force you apply to the pedals and provides proportional motor assistance. It offers a more intuitive and responsive riding experience, similar to a traditional bike.

Cadence Sensor: Detects if you're pedaling and provides a consistent level of assistance based on the selected pedal-assist level, regardless of how hard you're pedaling.

Yes! We offer both torque and cadence sensor options on our bikes, allowing you to customize your riding experience for optimal comfort and control.

Our patented integrated wiring system conceals cables within the bike frame, providing a sleek and uncluttered appearance. This design protects the wiring from the elements, reduces maintenance needs, and enhances the bike's durability.

Yes, our bikes come in various color options depending on the model, including Rebel Blue, Pearl White, Midnight Black, Galaxy Blue, Onyx Black, Crimson Red, and more.

We use LG lithium-ion batteries known for their reliability and long lifespan. The batteries are integrated into the frame for protection and a clean look.

Charging time is approximately 4-6 hours with our included 48V, 3 Amp fast charger.

Yes, the battery is removable, allowing you to charge it on or off the bike for your convenience.

Our batteries are designed to last for 800+ full charge cycles while maintaining optimal performance.

Euphree bikes are designed for low maintenance. Regular checks like tire pressure, brake function, and chain lubrication will keep your bike in excellent condition. We recommend a professional tune-up annually or every 1,000 miles.

Yes, we provide replacement parts for all our bikes. You can order them directly from us or through authorized dealers.

• Charging: Avoid letting the battery fully discharge. Charge it after each ride or when it reaches around 20%.
• Storage: If storing for extended periods, keep the battery charged between 40-60% and store it in a cool, dry place.
• Cleaning: Keep the battery and contacts clean and dry. Do not use high-pressure water when cleaning your bike.

Yes, our bikes feature water-resistant components, including sealed connectors and protective casing. They are suitable for riding in light rain and through puddles. However, we recommend avoiding submerging the bike or exposing it to heavy rain for extended periods.

If you experience an issue covered by the warranty, contact our USA-based customer support team. We'll guide you through the process and work to resolve your issue promptly.

Yes, we offer a 14-day return policy. If you're not completely satisfied, you can return the bike in its original condition for a refund. Please review our return policy for details and contact our support team to initiate a return.

You can purchase directly through our website or visit one of our authorized dealers. Use our "Find a Bike Shop" feature to locate a dealer near you.

Yes, we offer financing options through our partner services at checkout. You can choose a payment plan that fits your budget.

Orders are typically processed within 2-3 business days, and shipping times vary based on your location. Most customers receive their bikes within 5-7 business days after the order is processed.

We offer free shipping on all our electric bikes within the continental United States.

Currently, we ship only within the United States. Please contact us for any special shipping inquiries.

Yes! We have partnerships with dealers where you can ride before you buy. Use our "Find a Bike Shop" tool on our website to locate a dealer near you.

We're always looking to expand our network of dealers. Please contact us for more information on becoming an authorized Euphree dealer or click on the link Become a Dealer

Yes, Euphree is dedicated to using premium brand-name components in all of our electric bikes. We believe that the quality of each part contributes significantly to the overall performance, reliability, and longevity of your bike. Here's how our commitment to premium components benefits you:

1. Reliability and Performance:
2. Superior Warranty Coverage:

Detailed technical specifications are available on each product page on our website and on our Assembly & Manual Page

Yes, our bikes come with an SP Connect phone integrated mount on the stem, allowing you to securely attach your smartphone. To purchase a universal phone case click here

We use a left-side, color LCD display that shows important information like speed, battery level, assist level, and more.

While our bikes are water-resistant and can handle light rain and wet conditions, we recommend avoiding prolonged exposure to heavy rain or submerging the bike in water.

Yes, our bikes come with multiple pedal-assist levels, allowing you to control the amount of assistance you receive from the motor.

Models like the Stellar Falcon Mid-Step are equipped with features like air suspension and rugged Schwalbe tires, making them suitable for light off-road trails and varied terrains.

Our bikes accommodate riders with the following height ranges:

• City Robin X+: 5’2” - 6’0”
• Stellar Falcon Step-Thru: 5’2” - 6’0”
• Stellar Falcon Mid-Step: 5’6” - 6’2”

You can reach us via:

• Phone: 866.352.4708
• Email: support@euphree.com
• Live Chat: Available on our website during business hours.
• Our support team is available Monday through Friday, 9 AM to 5 PM Central Time.

Yes, we provide ongoing support for all our customers. Whether you have questions about your bike, need maintenance tips, or require assistance with a warranty claim, we're here to help.

• Integrated LED Headlight and Rear Light: Enhances visibility during night rides.
• Brake Light Signal: Alerts others when you're slowing down.
• Tektro Hydraulic Brakes: Provides reliable stopping power.
• Programmable Strobe Lighting (on certain models): Improves visibility in various conditions.

Yes, our bikes are SGS Certified in accordance with UL 2849 and UL 2271 standards, ensuring they meet strict safety and quality requirements. To learn more about our safety standards click here

Activating your warranty through registration is simple and takes just a few minutes. Follow these steps:

Locate Your Bike's Serial Number:

Visit the Registration Page:

Our dedicated customer support team is here to assist you if you have any questions or encounter any issues during the registration process:

• Phone: 866.352.4708
• Email: support@euphree.com
• Live Chat: Available on our website during business hours (9 AM to 5 PM Central Time, Monday through Friday).