FAQ
Assembly and Setup
How much assembly is required when my Euphree bike arrives?
Your Euphree bike arrives 85% assembled. We've designed the remaining assembly to be hassle-free, and detailed instructions are included. Most customers can complete the setup in about 30-45 minutes.
What tools will I need to assemble my bike?
All necessary tools are provided with your bike. You won't need any additional tools to complete the assembly.
Is there support available if I need help with assembly?
Absolutely! Our USA-based customer support team is ready to assist you via phone, email, or live chat. We can guide you through the assembly process or answer any questions you may have.
Can I have my bike professionally assembled?
Yes, if you prefer professional assembly, you can take your bike to a local bike shop. We recommend contacting them beforehand to ensure they offer assembly services for electric bikes.
Customization and Features
What is the difference between torque and cadence sensors?
Torque Sensor: Measures the force you apply to the pedals and provides proportional motor assistance. It offers a more intuitive and responsive riding experience, similar to a traditional bike.
Cadence Sensor: Detects if you're pedaling and provides a consistent level of assistance based on the selected pedal-assist level, regardless of how hard you're pedaling.
Can I choose between torque and cadence sensors on my Euphree bike?
Yes! We offer both torque and cadence sensor options on our bikes, allowing you to customize your riding experience for optimal comfort and control.
What is the patented integrated wiring, and how does it benefit me?
Our patented integrated wiring system conceals cables within the bike frame, providing a sleek and uncluttered appearance. This design protects the wiring from the elements, reduces maintenance needs, and enhances the bike's durability.
Are there any color options available for Euphree bikes?
Yes, our bikes come in various color options depending on the model, including Rebel Blue, Pearl White, Midnight Black, Galaxy Blue, Onyx Black, Crimson Red, and more.
Battery and Charging
What type of battery do Euphree bikes use?
We use LG lithium-ion batteries known for their reliability and long lifespan. The batteries are integrated into the frame for protection and a clean look.
How long does it take to fully charge the battery?
Charging time is approximately 4-6 hours with our included 48V, 3 Amp fast charger.
Can I remove the battery for charging?
Yes, the battery is removable, allowing you to charge it on or off the bike for your convenience.
How many charge cycles can I expect from the battery?
Our batteries are designed to last for 800+ full charge cycles while maintaining optimal performance.
Maintenance and Care
How often does my Euphree bike need maintenance?
Euphree bikes are designed for low maintenance. Regular checks like tire pressure, brake function, and chain lubrication will keep your bike in excellent condition. We recommend a professional tune-up annually or every 1,000 miles.
Are replacement parts readily available?
Yes, we provide replacement parts for all our bikes. You can order them directly from us or through authorized dealers.
How do I care for my bike's battery?
- Charging: Avoid letting the battery fully discharge. Charge it after each ride or when it reaches around 20%.
- Storage: If storing for extended periods, keep the battery charged between 40-60% and store it in a cool, dry place.
- Cleaning: Keep the battery and contacts clean and dry. Do not use high-pressure water when cleaning your bike.
Is my Euphree bike water-resistant?
Yes, our bikes feature water-resistant components, including sealed connectors and protective casing. They are suitable for riding in light rain and through puddles. However, we recommend avoiding submerging the bike or exposing it to heavy rain for extended periods.
Compare Euphree ebikes
Specification | Solar Sparrow | City Robin X+ | Stellar Falcon |
---|---|---|---|
General Info | |||
Range | Up to 40 mi | Up to 60 mi | Up to 70 mi |
Speed | 28 mph max | 28 mph max | 28 mph max |
Weight | 54 lbs without battery | 64 lbs | 74 lbs |
Capacity | 300 lbs | 350 lbs | 350 lbs |
Frame Material | Al 6061 Alloy | Al 6061 Alloy | Al 6061 Alloy |
Frame Style | Step Through | Step Through | Step Through & Mid Step |
Drivetrain & Brakes | |||
Sensor System | Torque & Cadence | Torque & Cadence | Torque & Cadence |
Derailleur | Single Speed | Shimano Altus 7-spd | Shimano Altus 8-spd |
Freewheel | 20T Gates Flywheel | 11×28T | 11×34T |
Chain | Gates Belt Drive | KMC Z7 stainless | KMC Z7 stainless |
Crank Set | 170 mm alloy | 170 mm alloy | 170 mm alloy |
Chainring | 60T Gates | 50T double-side | 50T double-side |
Pedals | Polypropylene | Al w/ rubber grips | Polypropylene |
Brakes | Tektro E350 Hydraulic | Tektro E350 Hydraulic | Tektro E350 Hydraulic |
Brake Rotor | 180 mm | 180 mm | 180 mm |
Brake Levers | Adjustable w/ motor cut-off | Adjustable w/ motor cut-off | Adjustable w/ motor cut-off |
Sizing | |||
Rider Height | 4’11”–5’10” | 5’2”–6’0” | 5’4”–6’2” |
Seat Tube | 13” | 15” | 15” |
Total Length | 71” | 72” | 72” |
Wheelbase | 44” | 46” | 46” |
Standover | 16” | 17” | 17” |
Reach | 16” | 16” | 16” |
Saddle Height | 34–40” | 33–40” | 33–40” |
Handlebar Height | 42-45” | 42–45” | 42–45” |
Suspension & Wheels | |||
Front Fork | Uni-Fork 30 mm | XCM 100 mm | Air XCM 110 mm |
Seatpost | NCX Suspension | NCX Suspension | NCX Suspension |
Saddle | Velo Wide Comfort | Velo Wide Comfort | Velo Sport Comfort |
Tires | 26×2.4" Kwik Six | 27.5×2.4" Super Moto X | 27.5×2.8" Johnny Watts |
Rim | Double-wall aluminum | Double-wall aluminum | Double-wall aluminum |
Spokes | 12G f/r | 12G f/r | 12G f/r |
Hub | Thru-Axle | Thru-Axle | Thru-Axle |
Electronic | |||
Motor | 500W Bafang Hub | 500W Bafang Geared | 750W Bafang Geared |
Battery | 48V 10.5Ah 504Wh | 48V 14Ah 672Wh | 48V 14Ah 672Wh |
Controller | Custom 48V 20A | Custom 48V 20A | Custom 48V 20A |
Display | Color LCD (L-side) | Color LCD (L-side) | Color LCD (L-side) |
Headlight | 200 lux dual-beam | 200 lumens dual-beam | 200 lumens dual-beam |
Rear Light | Std & flash | Brake-signal LED | Brake-signal LED |
Charger | 48V 2A | 48V 3A | 48V 3A |
Throttle | Thumb (L-side) | Thumb (L-side) | Thumb (L-side) |
USB Port | Type-C | Type-C | Type-C |