How can we help?


Need help with your City Robin or your purchase?


When will my bike ship?

Any in-stock purchase will be shipped to you within 72 hours. You will receive an email with your tracking number as soon as your order has been packaged up and shipped. PLEASE NOTE: Any customization or special instructions may delay shipping by 1 to 2 days. If you have additional questions about customization or special instructions, please send an email to or call us at (866) 729-8075.

All orders are shipped via UPS Ground and shipping is free to the lower 48 states.

Do you offer financing options?

Yes we do! We partner with Affirm to provide financing services to our customers. Simply go to the product page and click on the blue button that says “Buy with Shop Pay” to begin the application process.

Warranty & Returns

What is the Return Policy?

Above all else, we want you to enjoy your e-bike and feel satisfied with your purchase. As such, we will do whatever it takes to help you work through any rough patches during the trial period. If we are unable to address all of your concerns, we will refund your purchase. All we ask is that the return is done within 14 days of delivery, that the e-bike has less than 10 miles ridden, and that there is no visible damage to the e-bike. PLEASE NOTE: Save the box and packaging that you received with the e-bike to use for the return. Send us an email ( or call us (866) 729-8075 to start your return process.

What is your Warranty Policy

Lifetime Frame & Limited Component Warranty:

Your bike’s warranty and all other binding legal terms (e.g., terms of purchase, etc.) are subject to change at any time.  To view terms of purchase, visit  To view the current warranty, visit

Your City Robin

What is the top speed & total range?

The City Robin & City Robin X have a top speed of 28 mph at a full charge. The max speed is ~25 mph when the battery level has dropped to 10%. (All ebikes lose some amount of power when the battery is almost dead.)

The max range of the City Robin & City Robin X is between 45 to 60 miles.

Please note that speed and range can be affected by weight carried, riding style, and the terrain on which you are riding. All the values below are based on an average rider on relatively level ground:

Total Range: ~65 miles

City riding with frequent stops and some throttle: 15 to 20 mph

PAS 1: 60 to 65 mile range at 13 mph

PAS 2: 50 to 55 mile range at 14-16 mph

PAS 3: 40 to 45 mile range at 17-20 mph

PAS 4: 30 to 35 mile range at 20-23 mph

PAS 5: 20 to 25 mile range at 24-28 mph

Throttle: 18 to 21 mile range at 15-18 mph

Include link to the City Robin Range Test

Can the battery be charged off the bike?

Yes! The battery is fully removable and features an external port that allows you to charge it either on or off the bike.

How do I take care of my battery?

Best practices for ensuring that your bike’s battery has a long life are the following:

Charge it for a full 12 hours for the first 3 charging cycles.

Store your battery in an area that is neither too hot nor too cold. Remember, if you wouldn’t feel comfortable leaving your child/pet in that temperature, then it’s too hot/cold for your battery.

If you need to store your battery for an extended period, i.e. through the winter, then charge/discharge the battery to 50% charge. That will help the battery maintain its memory during the downtime. If you own a trickle charger, then that’s even better. Just connect it to the trickle charger and you’re good to go!

What is the recommended tire pressure?

The max tire pressure for our bikes is 65 PSI. The amount of pressure in the tires is mostly personal preference, but most riders keep theirs at around 55 to 60 PSI.

What general maintenance tips do you have?

E-bikes are still bicycles, so general maintenance is generally the exact same as a standard bicycle:

Check tire pressure regularly

Make sure the chain is properly lubricated

Check to see that you are able to shift between all 7 gears

Ensure that your brakes are firm and don’t rub on the rotor.

Above all else, make sure that you do a pre-ride check before you go anywhere on your bike. Check the tires, quick releases, and bolt tightness.

If you feel that anything is off about your bike while riding, stop and address the issue immediately. Never ride your bike if it’s not in perfect working condition.

I’m shorter than the recommended height. Can I still ride?

Yes! We have plenty of customers who are between 5'0" and 5’3” and they can ride our bike just fine. If you are shorter than the recommended height, we can provide you with a seatpost that doesn’t have the suspension spring on it. This will lower the seat by another 2 inches, which will make it much easier to get on and off of.

You don’t have any stores in my area! Who can service my bike?

Not to worry! Your bike can absolutely be serviced even if there isn’t a dealer in your area. Our bikes use standard name brand components such as SR Suntour, Tektro, Zoom, Bafang, Microshift, etc. Bike shops recognise these components and have tools to work on them. We stock all of our own spare parts and frequently coordinate repairs with bike shops. We also sell into a few bike shops too.

What Class of e-bike is the City Robin?

The City Robin is fully customizable, so you can swap it between either a Class 1, Class 2, or Class 3.

E-bike classes are defined as such:

Class 1 - Pedal assist up to 20 mph

Class 2 - Pedal assist & throttle up to 20 mph

Class 3 - Pedal assist up to 28 mph

Get in touch

Have questions about your order, or a general enquiry?