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FAQ

Assembly and Setup

How much assembly is required when my Euphree bike arrives?

Your Euphree bike arrives 85% assembled. We've designed the remaining assembly to be hassle-free, and detailed instructions are included. Most customers can complete the setup in about 30-45 minutes.

What tools will I need to assemble my bike?

All necessary tools are provided with your bike. You won't need any additional tools to complete the assembly.

Is there support available if I need help with assembly?

Absolutely! Our USA-based customer support team is ready to assist you via phone, email, or live chat. We can guide you through the assembly process or answer any questions you may have.

Can I have my bike professionally assembled?

Yes, if you prefer professional assembly, you can take your bike to a local bike shop. We recommend contacting them beforehand to ensure they offer assembly services for electric bikes.

Customization and Features

What is the difference between torque and cadence sensors?

Torque Sensor: Measures the force you apply to the pedals and provides proportional motor assistance. It offers a more intuitive and responsive riding experience, similar to a traditional bike.

Cadence Sensor: Detects if you're pedaling and provides a consistent level of assistance based on the selected pedal-assist level, regardless of how hard you're pedaling.

Can I choose between torque and cadence sensors on my Euphree bike?

Yes! We offer both torque and cadence sensor options on our bikes, allowing you to customize your riding experience for optimal comfort and control.

What is the patented integrated wiring, and how does it benefit me?

Our patented integrated wiring system conceals cables within the bike frame, providing a sleek and uncluttered appearance. This design protects the wiring from the elements, reduces maintenance needs, and enhances the bike's durability.

Are there any color options available for Euphree bikes?

Yes, our bikes come in various color options depending on the model, including Rebel Blue, Pearl White, Midnight Black, Galaxy Blue, Onyx Black, Crimson Red, and more.

Battery and Charging

What type of battery do Euphree bikes use?

We use LG lithium-ion batteries known for their reliability and long lifespan. The batteries are integrated into the frame for protection and a clean look.

How long does it take to fully charge the battery?

Charging time is approximately 4-6 hours with our included 48V, 3 Amp fast charger.

Can I remove the battery for charging?

Yes, the battery is removable, allowing you to charge it on or off the bike for your convenience.

How many charge cycles can I expect from the battery?

Our batteries are designed to last for 800+ full charge cycles while maintaining optimal performance.

Maintenance and Care

How often does my Euphree bike need maintenance?

Euphree bikes are designed for low maintenance. Regular checks like tire pressure, brake function, and chain lubrication will keep your bike in excellent condition. We recommend a professional tune-up annually or every 1,000 miles.

Are replacement parts readily available?

Yes, we provide replacement parts for all our bikes. You can order them directly from us or through authorized dealers.

How do I care for my bike's battery?
  • Charging: Avoid letting the battery fully discharge. Charge it after each ride or when it reaches around 20%.
  • Storage: If storing for extended periods, keep the battery charged between 40-60% and store it in a cool, dry place.
  • Cleaning: Keep the battery and contacts clean and dry. Do not use high-pressure water when cleaning your bike.
Is my Euphree bike water-resistant?

Yes, our bikes feature water-resistant components, including sealed connectors and protective casing. They are suitable for riding in light rain and through puddles. However, we recommend avoiding submerging the bike or exposing it to heavy rain for extended periods.

Compare Euphree ebikes

Specification Solar Sparrow City Robin X+ Stellar Falcon
General Info
RangeUp to 40 miUp to 60 miUp to 70 mi
Speed28 mph max28 mph max28 mph max
Weight54 lbs without battery 64 lbs74 lbs
Capacity300 lbs350 lbs350 lbs
Frame MaterialAl 6061 AlloyAl 6061 AlloyAl 6061 Alloy
Frame StyleStep ThroughStep ThroughStep Through & Mid Step
Drivetrain & Brakes
Sensor SystemTorque & CadenceTorque & CadenceTorque & Cadence
DerailleurSingle SpeedShimano Altus 7-spdShimano Altus 8-spd
Freewheel20T Gates Flywheel11×28T11×34T
ChainGates Belt DriveKMC Z7 stainlessKMC Z7 stainless
Crank Set170 mm alloy170 mm alloy170 mm alloy
Chainring60T Gates50T double-side50T double-side
PedalsPolypropyleneAl w/ rubber gripsPolypropylene
BrakesTektro E350 HydraulicTektro E350 HydraulicTektro E350 Hydraulic
Brake Rotor180 mm180 mm180 mm
Brake LeversAdjustable w/ motor cut-offAdjustable w/ motor cut-offAdjustable w/ motor cut-off
Sizing
Rider Height4’11”–5’10”5’2”–6’0”5’4”–6’2”
Seat Tube13”15”15”
Total Length71”72”72”
Wheelbase44”46”46”
Standover16”17”17”
Reach16”16”16”
Saddle Height34–40”33–40”33–40”
Handlebar Height42-45”42–45”42–45”
Suspension & Wheels
Front ForkUni-Fork 30 mmXCM 100 mmAir XCM 110 mm
SeatpostNCX SuspensionNCX SuspensionNCX Suspension
SaddleVelo Wide ComfortVelo Wide ComfortVelo Sport Comfort
Tires26×2.4" Kwik Six27.5×2.4" Super Moto X27.5×2.8" Johnny Watts
RimDouble-wall aluminumDouble-wall aluminumDouble-wall aluminum
Spokes12G f/r12G f/r12G f/r
HubThru-AxleThru-AxleThru-Axle
Electronic
Motor500W Bafang Hub500W Bafang Geared750W Bafang Geared
Battery48V 10.5Ah 504Wh48V 14Ah 672Wh48V 14Ah 672Wh
ControllerCustom 48V 20ACustom 48V 20ACustom 48V 20A
DisplayColor LCD (L-side)Color LCD (L-side)Color LCD (L-side)
Headlight200 lux dual-beam200 lumens dual-beam200 lumens dual-beam
Rear LightStd & flashBrake-signal LEDBrake-signal LED
Charger48V 2A48V 3A48V 3A
ThrottleThumb (L-side)Thumb (L-side)Thumb (L-side)
USB PortType-CType-CType-C

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