Warranty & Service Terms

A: The following components are covered:

• Battery
• Forks
• Stem
• Handlebar
• Headset
• Seat post
• Saddle
• Brakes
• Bottom bracket
• Crankset
• Pedals
• Rims
• Wheel hub
• Freewheel
• Cassette
• Derailleur
• Shifter
• Motor
• Throttle
• Controller
• Wiring harness
• Kickstand
• Hardware

The warranty periods are as follows:

• Frame: Lifetime
• Components: Two years

Normal wear and tear of any component.

• Consumables or normal wear and tear parts (tires, tubes, brake pads, cables, grips, chain, spokes, lights).
• Damage resulting from failure to follow instructions, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modifications, improper assembly, installation of incompatible parts, operator error, water damage, extreme riding, stunt riding, or improper maintenance.
• Unauthorized service or use of unauthorized parts.
• Battery damage from power surges, improper charger use, improper maintenance, misuse, normal wear, or water damage.
• Products sold by Euphree that are not eBikes.

Damage to a covered component during shipping is not covered by the warranty, but Euphree will replace such damaged components if you:

• Notify Euphree within 30 days of receiving the bike.
• Provide a dated picture of the damaged component.
• Return all original packaging and paperwork.
• Note any damage on the shipper’s Bill of Lading before signing off on the shipment.

Important: If you choose to use your own independent shipping method, Euphree will not replace any components damaged during such shipping.

If an eBike purchase becomes subject to a credit card chargeback, the warranty will be invalidated until the chargeback is resolved.

To make a warranty claim:

1. Contact Euphree Technical Support via email at support@euphree.com.
2. Work with the Technical Support team to identify potential fixes.
3. If a component needs replacement, follow the instructions provided by the support team for returning the defective component and receiving the replacement.
4. The Technical Support team will assist you in installing the new component.
5. You are responsible for shipping costs associated with returning a component unless Euphree agrees in writing to cover such costs.

Registering your eBike is important to ensure you receive updates about your warranty and any product information. Please click Bike Registration

Lifetime Frame & Limited Component Warranty:

All warranty parts sent directly to consumers may be subject to a $9.99 flat fee shipping. All warranty parts are required to be returned to Euphree within 60 days using the supplied return label unless otherwise stated by the Euphree support team. Failure to return parts may result in charges and/or denial of future warranty claims. Euphree is not responsible for items lost or damaged in shipping if not using the Euphree-provided return label.

Your bike’s warranty and all other binding legal terms (e.g., terms of purchase, etc.) are subject to change at any time.  To view terms of purchase, visit www.euphree.com/policies/terms-of-service.  To view the current warranty, visit www.euphree.com/pages/warranty.

All Euphree ebikes (the “ebike”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for two (2) years after receipt of the ebike by the customer (the “Warranty Period”). This Warranty is only applicable to United States ebike purchases and in accordance with the following terms:

• Only the original owner of an ebike purchased from Euphree’s online store or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
• The Limited Lifetime Warranty expressly applies to the replacement of a defective or failed frame due to a manufacturing defect.  All components have such as lithium ion battery (the “Battery”), forks, stem, handlebar, headset, seat post, saddle, brakes, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, kickstand and hardware (each a “Covered Component”).
• The Covered Components are covered under a two year warranty to be free of defects in materials and/or workmanship.
• All shipping for warranty components is subject to a $9.99 flat rate shipping charge. 

This Warranty Does Not Cover

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain, spokes and lights).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Euphree will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Euphree that is not an ebike.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF EUPHREE.

Shipping Damage

Damage to a Covered Component during shipping is not covered by this Limited Warranty, but Euphree will replace such damaged Covered Components if you:

• Notify Euphree of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the ebike;
• Provide Euphree with a dated picture of the damaged Covered Component;
• Return all original packaging and paperwork included with the ebike; and
• Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the ebike for damage upon receipt.

If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Euphree will not replace any Covered Components damaged during such shipping method.

Credit Card Chargebacks

If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

Claims Process

EUPHREE WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

• Contact the Euphree Technical Support team through email at support@euphree.com. The Technical Support team will initially work with you on the problem with your ebike to identify potential simple fixes.
• If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
• After you receive the replacement Covered Component, the Technical Support team will also assist in determining how to replace or install the new Covered Component into your ebike.
• You will be responsible for shipping costs associated with returning a Covered Component, unless Euphree agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND EUPHREE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. EUPHREE’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL EUPHREE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, EUPHREE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.