Warranty
EUPHREE Bikes 5 Year Manufacturer's Limited Warranty
General Warranty Statement
All Euphree electric bicycles ("ebike") and their individual covered components ("Covered Components") are protected against manufacturing defects in material or workmanship for a period of five (5) years from the date of receipt of the ebike by the original purchaser ("Warranty Period"). This warranty is only applicable to ebikes purchased and used in the United States.
The terms and conditions of this warranty may change at any time without notice. Terms of purchase can be found at www.euphree.com/policies/terms-of-service.
All Euphree e-bikes purchased after July 1, 2026 are protected against all manufacturing defects in material or workmanship for the earlier of 5 Years or 5,000 miles after receipt of the ebike by the customer (the "Warranty Period"). This warranty does not cover models purchased or registered prior to July 1, 2026 and are covered by our 2 year warranty. This warranty does not cover models prior to the 2026 model year (City Robin 2022, City Robin X, City Robin X+, Stellar Falcon 1, and Solar Sparrow Belt).
- The warranty applies to the original owner of a Euphree e-bike purchased from an authorized Euphree dealer or Euphree's website (www.euphree.com). The warranty period begins on the date of delivery or date of purchase from authorized dealers. The warranty period ends immediately upon the earlier end of the warranty period or any transfer of ownership.
- The warranty is expressly limited to the replacement of defective parts listed below. See appendix list for all covered and non-covered items.
- Components replaced under warranty are warranted for the remainder of the 5 year warranty period.
- Shipping and labor are covered only during the first 2 years of ownership. In years 3, 4, and 5, warranty replacement parts are subject to a flat shipping fee of $9.99 per shipment, and installation and labor are the responsibility of the owner.
- Ebike must be registered within 90 days of purchase for valid warranty.
- Batteries are covered under warranty for 2 years from the date of purchase.
The 5 Year Limited Warranty does not cover:
- Purchases from unauthorized dealers
- Products without registration or sufficient proof of purchase
- Second hand products
- Normal wear and tear of any covered component
- Consumable products including but not limited to: tires, tubes, brake pads, brake rotors, fluids, hoses, shifter cables and housing, grips, and chains.
- Any damage to or failure of covered components resulting from misuse, negligence, abuse, commercial use, modifications, alterations, improper assembly or installation, installation of aftermarket parts or accessories not compatible with the e-bike, operator error, water damage, extreme riding, failure to follow instructions in the owner's manual, improper or no maintenance, and acts of God.
- Electrical components are not covered if submerged in water or exposed to the elements for extended periods of time.
- Any repairs performed by unauthorized Euphree dealers
- Euphree is not responsible for any damage or failure caused by unauthorized parts
- Any modifications, alterations, or changes made to the e-bike may void the warranty.
- E-bike batteries, suspension forks, and accessories are not covered by the 5 year limited warranty. Each product has its own warranty.
- Annual maintenance, brake bleeds, wheel truing and spoke tension adjustments, shifter cable adjustments, software updates, and any other maintenance item not listed are not covered by this warranty.
Determining whether damage or defects are covered under this warranty shall be the sole discretion of Euphree
Shipping Damage
Shipping damage claims are time sensitive and it is your responsibility to inspect your item immediately for damage upon receipt. Damage or loss of an e-bike or covered component is not covered under warranty, however, Euphree will replace such items under the following circumstances:
- Shipping damage must be reported within 7 days of delivery
- Euphree must be provided with pictures of all damage claimed
- All original products and packaging must be returned to Euphree as determined by Euphree on a case-by-case basis. In such instances, a shipping label will be provided.
- Receiver must contact shipper if they receive a delivery notification but have not physically received their items. Euphree will make every effort to work with shippers to retrieve mis-delivered items but the shipper will often want to work with the receiver to resolve the issue.
Claims Process
In order to receive a replacement for a covered part under this limited warranty, you must:
- Contact your local authorized Euphree dealer or Euphree Customer Support using the support portal on our website (https://euphree.com/pages/customer-support)
- Provide any requested information including but not limited to: description of the issue, pictures, recordings, or videos
- Perform any diagnostic steps requested by Euphree Customer Support
- The following parts must be returned to Euphree using the provided return label: Battery, display, controller, motor, or any component requested by Euphree customer support. Failure to return warrantied components may result in the denial of future warranty claims and/or the termination of the limited warranty.
- Euphree will be responsible for covering the shipping and labor costs to install a covered component in the first 2 years of ownership.
- In years 3, 4, and 5 of the limited warranty, warranty replacement parts are subject to a flat shipping fee of $9.99 per shipment, and installation and labor are not covered. Shipping and labor costs are non refundable. Shipping costs for returns (non-warranty parts returns) are not covered.
The remedies set forth herein constitute the sole and exclusive remedies available to you and the entire liability of Euphree for any breach of this Limited Warranty. In no event shall Euphree's liability exceed the actual purchase price paid by you for the e-bike. Euphree shall not, under any circumstances, be liable for any consequential, incidental, special, exemplary, or punitive damages or losses, whether direct or indirect, arising out of or related to this Limited Warranty or the use of the e-bike, even if Euphree has been advised of the possibility of such damages.
This warranty only applies to e-bikes purchased on or after July 1, 2026. Euphree reserves the right to change, alter or cancel this warranty at any time.
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APPENDIX
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Warranty for Bikes Purchased Before July 1, 2026
The following terms apply to Euphree ebikes purchased or registered before July 1, 2026. Bikes purchased on or after July 1, 2026 are covered by the 5 Year Limited Warranty above.
General Warranty Statement
All Euphree electric bicycles ("ebike") and their individual covered components ("Covered Components") are protected against manufacturing defects in material or workmanship for a period of two (2) years from the date of receipt of the ebike by the original purchaser ("Warranty Period"). The frame is covered by a limited lifetime warranty for the original owner. This warranty is only applicable to ebikes purchased and used in the United States.
Who Is Covered
This warranty applies only to the original owner of an ebike purchased from Euphree's online store or an authorized Euphree storefront. The warranty begins upon receipt of the ebike and terminates at the earlier of (i) the end of the Warranty Period or (ii) the sale or transfer of the ebike to another individual. This warranty is non-transferable.
What Is Covered
- Lifetime Frame Warranty: The ebike frame is protected against defects in material or workmanship for the lifetime of the original owner. Replacement of a defective or failed frame due to manufacturing defect is covered.
- Two-Year Limited Warranty: All other Covered Components are protected against defects in material or workmanship for two (2) years from the date of delivery, including but not limited to: lithium ion battery ("Battery"), fork, stem, handlebar, headset, seat post, saddle, brakes, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, kickstand, and hardware.
Shipping and Returns
All warranty replacement parts shipped directly to consumers are subject to a flat shipping fee of $9.99 per shipment. All warranty parts must be returned to Euphree within 60 days using the provided return label, unless otherwise approved in writing by the Euphree support team. Failure to return warranty parts may result in additional charges and/or denial of future warranty claims. Euphree is not responsible for lost or damaged items if the provided return label is not used.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear of any Covered Component.
- Consumables or parts subject to normal wear (including tires, tubes, brake pads, cables, housing, grips, chain, spokes, and lights).
- Any damage or defects resulting from failure to follow instructions in the owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended for or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
- Damage, failure, or loss caused by unauthorized service or use of unauthorized parts.
- Battery damage from power surges, use of improper charger, improper maintenance, misuse, normal wear, or water damage.
- Any products sold by Euphree that are not ebikes.
Euphree retains sole discretion to determine whether damage or defect to an ebike or Covered Component is covered by this limited warranty.
Shipping Damage
Damage to a Covered Component occurring during shipping is not covered by this warranty; however, Euphree will replace such components if the customer:
- Notifies Euphree of the damage within thirty (30) days of receipt.
- Provides a dated photograph of the damaged component.
- Returns all original packaging and paperwork included with the ebike.
- Notes any visible damage on the shipper's Bill of Lading before signing for the shipment.
Claims for shipping damage are time sensitive. It is the customer's responsibility to inspect the ebike upon receipt. If the customer arranges their own shipping (including use of a freight forwarder), Euphree is not responsible for damage incurred during shipping.
Credit Card Chargebacks
If an ebike purchase becomes subject to a credit card chargeback in any amount, and the customer is still in possession of the ebike, this warranty shall be suspended until the chargeback is resolved.
Claims Process
Euphree will not replace any Covered Component under this warranty without first receiving photo or video evidence of the claimed defect or damage.
To make a claim:
- Contact Euphree Technical Support at support@euphree.com and provide photos or video of the affected component.
- The support team will attempt to troubleshoot and may identify a simple solution.
- If replacement is necessary, Euphree will provide instructions for returning the defective component and for receiving a replacement.
- After receiving the replacement, the support team may provide guidance on installation.
- The customer is responsible for shipping costs associated with returning a Covered Component unless otherwise agreed to in writing by Euphree.
- Warranty replacements will only be shipped to the address of the original purchaser.
Limitations
The remedies described above are the customer's sole and exclusive remedies and Euphree's entire liability for any breach of this limited warranty. Under no circumstances shall Euphree's liability exceed the actual amount paid by the customer for the ebike, nor shall Euphree be liable for any consequential, incidental, special, or punitive damages, whether direct or indirect.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply in those jurisdictions.
This limited warranty gives you specific legal rights; you may also have other rights, which vary from state to state.
To the extent permissible under applicable law, Euphree disclaims all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose, for the duration of this express limited warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply.
