Request a Return
Start by emailing us atsupport@euphree.comwith your order number. Our team responds within 1 business day and will send a prepaid return label if your item meets the policy.”
Prepare Your Bike
Repack the bike in its original box with everything it came with — charger, keys, tools, and manuals. To protect the bike in shipping, the front wheel must be boxed separately from the frame.
Confirm with Euphree
Snap a few photos of your packed box and send them to us. This quick step ensures your bike is fully protected and avoids any shipping surprises.
Ship it Back
For bikes, we’ll provide a prepaid return label so shipping is easy. For accessories, customers arrange their own shipping, just make sure it’s tracked so both of us can follow it.
After we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days. If your item doesn’t meet return criteria, we’ll notify you right away and give you options for next steps.
Returns FAQs
Free returns within 14 days
If the bike has under 10 miles, is clean, and in original packaging.
$200 restocking fee
only applies if a bike is returned unused and unopened.
Accessories
returnable within 30 days, unused and in original packaging (25% restock fee).
Batteries
heavily used items, and 3rd party purchases arenon-refundable.
All returns
must be approved and verified before shipping.
