Step 1: Request a Return
Email us atsupport@euphree.comto get started. We’ll review your request and send a prepaid return label if it qualifies.
Step 2: Prepare Your Bike or Product
Repackage the item in its original box with all the parts it came with. That includes the charger, keys, tools, and manuals. The front wheel must be boxed separately from the frame.
Step 3: Confirm with Euphree
Send us photos of the packed box so we can confirm it's secure. We’ll only approve shipments that are verified first.
Step 4: Ship it Back
Use the return label we provide (for ebikes only). For accessories, customers arrange and pay for return shipping.
Our Returns Policy
Ebikes
- Returns accepted within 14 days of delivery
- Must have less than 10 miles on the odometer
- Must be in like-new condition, including all original parts and packaging
- A $200 restocking fee applies to unopened ebikes or refused deliveries
- Returns are not accepted after 14 days
Accessories and Replacement Parts
- Returns accepted within 30 days of delivery
- Items must be unused, unopened, and in original packaging
- A 25% restocking fee applies
- Customer is responsible for shipping both ways
Non-Returnable Items
- Used items
- Batteries
- Gift cards
- Items purchased through third parties
- Special or discounted items
- Items returned without written authorization
- Items damaged due to improper packaging
Refunds
Once your return is inspected and approved, we’ll process your refund to the original payment method within5 to 7 business days.
If the return doesn’t meet the eligibility criteria, we’ll notify you and give you the option to arrange return shipping. Items left unclaimed after 60 days will be considered abandoned.
Shipping Damage
If your ebike or accessory arrives damaged, let us know within30 days. Email us photos, and we’ll make it right.
Please save the packaging, and note any visible damage with the carrier upon delivery.
Pre-Orders and Backorders
All pre-orders and backorders are charged at the time of purchase. These can be canceled for a full refund only before the item ships.
Price Match Policy
If something you bought goes on sale within48 hoursof your purchase, we’ll issue a store credit for the difference.
Important Notes
All returns must be pre-approved by Euphree
Packaging must be verified before shipment
We reserve the right to use substitute parts that meet our quality standards
Range estimates vary based on riding conditions
Any modifications that affect safety or core components will void the warranty
