Euphree Accessories FAQ
Will this Euphree accessory fit my bike model?
Each accessory lists compatible models in the product description. Look for the Compatibility section and select from City Robin X+, Stellar Falcon, or Solar Sparrow. Not sure? Contact our support team and we’ll confirm the right part for your bike.
Which rack or basket should I choose for my Euphree bike?
Always choose the rack designed for your bike model for the best fit and safe load rating. Basket and bag listings include mounting notes and recommended rack pairings. Follow the weight limits listed on each product page.
Do panniers and bags work with Euphree racks?
Most standard panniers and bags work if mounted according to the rack’s specifications. Check hook/rail compatibility in the product photos and description, or ask support for a quick fit check.
Is it hard to install Euphree accessories?
Most accessories install with common tools (4/5 mm hex, #2 Phillips). Instructions are included when needed, and you can watch our assembly videos. A local Euphree dealer can also install accessories for you.
Can I use a third-party charger with my Euphree battery?
For safety and battery health, use only the Euphree 48V charger supplied with your bike or an Euphree-approved replacement. Using non-approved chargers can be unsafe and may void your warranty.
Are Euphree accessories safety certified?
Electrical components (like chargers and lights) are selected to meet applicable safety standards. All Euphree ebikes are SGS certified to meet UL 2271 and UL 2849 standards for battery and electrical systems. Certification ID: SGSNA/24/CQ/00032.
How does shipping work for Euphree accessories?
See current timelines, costs, and eligibility on our Shipping & Returns page.
What warranty comes with Euphree accessories?
Accessories are covered by our limited warranty. Warranty terms vary by item—see the product page or contact support for details.
Still not sure which Euphree accessory to choose?
We’re here to help. Contact our USA-based support team for quick recommendations, or visit a local dealer for hands-on advice.
