2-Year Warranty
USA-Based Support
180+ Dealers Nationwide
Response Within 1 Business Day
Contact our support team
Choose the path below to get the help you need.
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What can we help with?
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General Product Inquiry
Ask us anything — we'll respond within one business day.
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What type of issue?
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Shipping Issue
Provide your order details and photos to process your claim as quickly as possible.
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Bike Problem
Describe the issue and we'll get you sorted out. Your serial number helps us pull up your bike record.
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Product Question
A question about your existing Euphree bike or an accessory you own.
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What's the issue?
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Shipping Damage Claim
Provide order details and damage photos. We cannot process claims without clear photos.
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Floor Bike Issue
Tell us what's happening with the demo or display bike at your shop.
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Customer Warranty / Service Issue
Submit on behalf of a customer. Have their purchase info and serial number ready.
Activate Your Warranty
Register your ebike to access your 2-year Euphree warranty and get prioritized USA-based support.
Call Us:
(866) 729-8075 —Mon–Fri, 9am–5pm CST
Questions We Get All the Time
Is assembly easy?
Yes. Bikes arrive 95% assembled and we include video guides. Click here
How long is the warranty?
Lifetime on the frame, 2 years on all components, batteries & electronics. If something goes wrong, you’ll talk directly to us, not a reseller. Click Here for more info.
Can I get my bike serviced locally?
Yes — we partner with 180+ bike shops nationwide. Find your nearest partner using our Dealer Locator.
Is my data safe?
Euphree doesn’t track you, and we never require apps or personal data to ride. Your privacy comes first.
Need Manuals or How-To Guides?
Visit our Help Library for assembly videos, troubleshooting, and rider tips.
